Items will be shipped within one working day after an order is placed, and will be received in approximately four to five business days. (Our Florida customers will be charged sales tax on all items.)
Any defective product MUST be reported within three days upon receipt of it. Once a defect is reported, we will try to resolve the issue by sending out replacement parts. If the part is not replaceable, we will issue a call tag and ship out a new one.
Only Never Been Used and New products will be accepted after being returned to us. Just send back the product in its original box. We will not accept used products. Customers have 14 days upon receipt to decide whether or not they want to keep the product. If not, return it in its original box. Customer must e-mail us in a reasonable amount of time to process returns. A REFUND will be given after the above conditions are met.
1 Year limited warranty: Bike Pro Inc./BeBeLove USA warrants that the frame is free of defects for one year following the date of delivery to the original purchaser. This warranty is valid only to the original purchaser and under normal use.
Repairs must be made by BikePro Inc./BeBeLove USA or an authorized dealer, otherwise this warranty is void. BikePro Inc./BeBeLove USA reserves the right to repair or replace the warranted trailer.
This warranty does not apply to damages caused by misuse of this product, accidental or intentional damage, neglect or commercial use. Excluded from this warranty is liability for consequential property or commercial damages or for damage for loss of use. This constitutes the only warranty of BikePro Inc./BeBeLove USA and its authorized agents and dealers and no other warranty or conditions, statutory, parole, collateral or otherwise (including conditions requiring compliance with description, fitness for purpose and merchantable quality) shall be implied.
In order for the original purchaser to validate their warranty, he/she will have to fill out the RMA (return merchandise authorization) form along with a picture of the damaged part.
